Privacy Policy

We are committed to respecting and protecting your privacy as a guest and visitor of Villa La Sini. This policy outlines clearly how we collect, use, safeguard, and disclose your information. Please read this privacy policy carefully and contact us if you have any questions or concerns.

Information Collected

We may collect personal information from you when you access our website, make a booking, stay at our property, or interact with our digital platforms. This may include, but is not limited to:

• Full name
• Email address
• Phone number
• Residential address
• Date of birth
• Identification documents (driver's licence, passport for international guests)
• Payment card details
• Vehicle registration (for parking purposes)
• Booking preferences and special requests
• Dietary requirements or accessibility needs
• IP address
• Support enquiries

Our services are not intended for individuals under the age of 18 to book independently. We do not knowingly collect or store data from anyone below this age without parental consent. If we discover personal data from minors without verified parental consent, we will promptly remove such data from our systems. If you suspect such data has been submitted, please contact us directly.

You can request access, modification, or deletion of your personal information by contacting us directly.

Use of Your Information

Personal Information

Your personal information enables us to provide, maintain, and enhance our services, including:

• Processing and managing your accommodation bookings
• Verifying your identity at check-in
• Processing payments and issuing invoices
• Communicating booking confirmations, reminders, and updates
• Fulfilling special requests and accessibility requirements
• Providing customer support before, during, and after your stay
• Informing you about promotions, packages, and special offers
• Improving our overall guest experience and facilities
• Complying with legal and regulatory requirements

We send marketing communications only if you have explicitly consented or subscribed to them. You may opt out of promotional communications at any time via an unsubscribe link provided in the email or by contacting us directly.

Non-Personal Information

We may aggregate and anonymise non-personal data to analyse booking patterns and trends, administer our website, improve our offerings, and optimise advertising efforts.

Information you choose to publicly disclose, such as reviews, testimonials, or social media interactions, is visible publicly. If you later remove this information, copies may remain cached or archived by third parties beyond our control.

Security and Storage

We take security seriously and employ commercially reasonable efforts to protect your personal data against unauthorised access or disclosure. Payment card information is processed securely through PCI-compliant payment gateways and is not stored on our systems.

Identification documents collected at check-in are retained only as long as required by law and are securely disposed of thereafter.

Personal information we collect may be transferred to servers located outside of Australia, provided the country maintains comparable privacy protections as required by law.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations, resolve disputes, and enforce agreements.

In the event of a data breach compromising your information, we will promptly inform you according to applicable laws and regulations.

CCTV and Security

For the safety and security of our guests and property, CCTV cameras may operate in common areas such as car parks, reception, and external building perimeters. CCTV does not operate in private guest rooms or bathrooms. Footage is retained for a limited period and accessed only for security or legal purposes.

Cookies and Tracking Technology

Our website employs cookies and similar technologies to improve your browsing experience, analyse web traffic patterns, and deliver targeted marketing. Cookies do not give us access to your device or personal details beyond what you voluntarily provide.

You may adjust your browser settings to reject cookies. Please note that disabling cookies may impact your ability to fully experience all features of our website, including online booking functionality.

We may utilise third-party services (e.g., Google Ads, Facebook Advertising) that employ cookies and tracking pixels to deliver targeted advertisements on our site or elsewhere on the web.

Sharing Information with Third Parties

We do not sell or rent your personal information to any third parties.

We may share your information with third-party service providers strictly for the purpose of operating our business, including:

• Online travel agencies and booking platforms (such as Booking.com, Expedia) through which you made your reservation
• Channel management and property management systems
• Payment processors and financial institutions
• Marketing and communication platforms

Any third party we collaborate with is obligated to respect and uphold the confidentiality and security of your information.

Legal Disclosure

We reserve the right to disclose your information if required by law, court order, subpoena, or other legal processes. Disclosure may also be necessary to protect our rights, safety, property, or that of others, or in response to law enforcement agencies.

If our business experiences a transfer of ownership or merger, your personal data may be transferred securely to the acquiring entity under strict confidentiality terms.

Links to Other Websites

Our website may contain links to third-party websites for your convenience, including online travel agencies and local attractions. We are not responsible for the privacy practices, content, or reliability of these third-party sites. Please review the privacy statements of any website you visit through links from our site.

Changes to This Privacy Policy

We regularly review and update this privacy policy to remain current and compliant with applicable laws. Updates will be published here, and we recommend periodically reviewing this page for changes.

Contacting Us

Should you have any questions, requests, or concerns regarding this privacy policy or your personal information, please contact us directly via our website's provided contact methods or at reception during your stay. We will endeavour to respond promptly and effectively.